Law Technology News
February 2002
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Tech 101

It's time to upgrade hardware when...

By Roberta Gelb

* you spend more time try to find available disk space on your servers than spend doing actual work.

* the vendor will no longer offer a maintenance contract on the hardware.

* the maintenance contract renewal costs more than you paid for the product.

* it takes longer to open an application than to actually do the work.

It's time to upgrade software when...

* you're using a DOS program.

* new hires have no idea how to use it.

* the person who wrote your templates and/or macro has retired.

* your children refuse to use your office computer or laptop because it is a "dog."

* your new PDA runs circles around your desktop.

* tech support has no experience with the version you are running.

* the user group for your software disbands.

* you can't open attachments you receive via e-mail and no one can read the ones you send.

It's time to upgrade your laptop when...

* the person next to you on the plane snickers when you pull out your laptop.

* you find you're not strong enough to take your laptop with you.

* you need to see a chiropractor after every trip with your laptop.

It's time to upgrade the whole system when...

* system downtime starts attracting attention of the management committee.

Roberta Gelb is training manager at Kraft, Kennedy and Lesser. Assistance: R. Stone, M. Georgopoulos, M. Evans, C. Ottenweller.

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