Law Technology News
June 2000
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How Consultants Can Anger Firms
By Catherine Pennington Paunov

NOT SATISFIED with your terrific relationship with your law firm? Never fear, here are 10 sure-fire ways you can remedy that relationship, and make the firm wish they had never heard your name:

1. Always begin by bad mouthing their previous choices. This is a sure fire way to let them know what an expert you really are. This has the additional benefit of making firm attorneys and staff feel inadequate when your opening salvo is, "What idiot chose this server [software, workstation, printer, etc.]?" With any luck, the "idiot" will be standing right next to you.

* * * *

A New Model for Training
By Doug Caddell

SUPPORTING TECHNOLOGY in today's law office has changed dramatically from the support requirements of the early 1990s. The ubiquitous use of technology by attorneys and the advent of real-time national and global economies require firm managers to develop training and support strategies that go beyond physical law office boundaries and the way things have always been done.

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